PRIVACY POLICY
Fab Design Limited trading as Leonie Business Coach
Last updated: 12 October 2026
1. Introduction
Fab Design Limited trading as Leonie Business Coach ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly.
We comply with the New Zealand Privacy Act 2020 and applicable privacy laws.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, subscribe to our emails, register for an event, purchase a product or work with us.
For more information about your privacy rights in New Zealand, visit www.privacy.org.nz.
2. Information We Collect
Depending on how you interact with us, we may collect:
Your name, email address, phone number and other contact details.
Information you provide through forms, questionnaires, surveys and email subscriptions.
Purchase details, transaction records and information required to administer payments.
Information about your business, goals, challenges and circumstances that you choose to share during coaching.
Coaching session notes, action plans, feedback and other materials created or shared during our work together.
Communications between you and us, including emails, messages and voice notes.
Website usage information, including device information, browser details, cookies and interactions with our website or advertising.
Payment information is processed through third-party payment providers. We do not ordinarily receive or store your full payment card details.
3. How We Collect Information
We generally collect personal information directly from you when you:
Visit our website or interact with our online content.
Subscribe to our email list or download a free resource.
Register for a workshop, webinar or event.
Purchase a product, course or coaching service.
Complete an onboarding questionnaire or participate in coaching.
Contact us by email, social media, messaging platforms or other channels.
We may also receive information from third-party platforms that you use to interact with our business, or from publicly available sources where lawful and appropriate.
4. How We Use Your Information
We use personal information to:
Deliver our products, courses, workshops and coaching services.
Process purchases, administer payments and maintain business records.
Communicate with you about purchases, bookings and services.
Prepare coaching sessions, summaries, action plans and personalised resources.
Respond to enquiries, feedback and support requests.
Send newsletters, educational content and marketing communications in accordance with applicable law and your preferences.
Understand website performance, improve our services and evaluate marketing activities.
Meet legal, accounting and regulatory obligations.
Protect our legitimate business interests and resolve disputes.
We will not use your personal information for unrelated purposes without an appropriate legal basis or your authorisation.
5. Email Marketing
If you subscribe to our email list or otherwise agree to receive marketing communications, we may send you newsletters, educational content, updates and information about our products and services.
We use email marketing platforms, including MailerLite, to manage subscribers and communications.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending necessary communications about products or services you have purchased.
6. Coaching Confidentiality and AI-Assisted Tools
We treat information shared during coaching as confidential and take reasonable precautions to protect it.
We use digital tools to support the delivery of coaching services. These may include Google Meet and Gemini for meeting notes and summaries, and ChatGPT or Claude to assist with preparing coaching summaries, plans and resources.
Where AI-assisted tools are used, we aim to minimise unnecessary identifying information, use appropriate privacy settings and review generated materials before sharing or relying on them.
We will provide notice and seek consent before enabling AI-assisted meeting transcription or recording.
Information processed through these services is subject to the relevant providers' data-handling practices.
We do not publish identifiable client information, testimonials or case studies without separate permission.
Additional arrangements may be outlined in individual coaching agreements.
7. Third-Party Service Providers
We use third-party platforms to operate our business and deliver services.
These may include:
Stan Store and payment processors for purchases and payments.
MailerLite for email marketing and subscriber management.
Google Workspace, Google Meet and Gemini for communications, meetings and related services.
ChatGPT and Claude for AI-assisted administrative and coaching-related tasks.
Meta platforms for advertising, audience engagement and campaign measurement.
Website hosting, analytics, scheduling, file storage and other business administration tools.
We share information with these providers only where reasonably necessary for the relevant services, subject to applicable privacy requirements.
We may also disclose information where required or permitted by law.
We do not sell your personal information to advertisers.
8. Overseas Storage and Processing
Some of the third-party platforms we use operate outside New Zealand, and personal information may be stored or processed overseas.
We take reasonable steps to assess and use appropriate safeguards when working with overseas service providers, in accordance with applicable privacy law.
Where personal information is disclosed to overseas organisations, we will comply with the requirements of the Privacy Act 2020, including Information Privacy Principle 12 where applicable.
9. Cookies, Analytics and Advertising
Our website and third-party platforms may use cookies, tracking pixels and similar technologies to understand website activity, improve user experience, measure marketing performance and deliver relevant advertising.
These may include tools provided by Meta and website analytics services.
Depending on the tools and settings used, information collected may include pages visited, links clicked, device details and interactions with advertising.
You can manage or disable cookies through your browser settings and use available advertising preference controls on relevant platforms.
Some website functionality may be affected if cookies are disabled.
10. How We Protect Your Information
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration and disclosure.
These measures may include password-protected accounts, access controls, appropriate privacy settings and the use of established service providers.
No online system can be guaranteed completely secure.
If a privacy breach occurs, we will assess and respond to it in accordance with applicable law, including notifying the Office of the Privacy Commissioner and affected individuals where legally required.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, meeting legal obligations and resolving disputes.
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
12. Accessing and Correcting Your Information
Under the Privacy Act 2020, you have rights to request access to personal information we hold about you and to request corrections.
To make a request, please contact mail@leoniebusinesscoach.com.
We may ask you to verify your identity before providing access or making changes.
We will respond in accordance with the requirements of applicable law.
13. Third-Party Websites
Our website and communications may contain links to third-party websites and services.
We are not responsible for the privacy practices of websites or services operated independently by third parties.
We encourage you to review their privacy policies before providing personal information.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.
The updated version will be published on our website with the date of the latest revision.
Where changes materially affect how we handle personal information, we will provide additional notice where required.
15. Contact and Privacy Enquiries
For questions, requests or concerns about how we handle your personal information, please contact:
Fab Design Limited trading as Leonie Business Coach
Email: mail@leoniebusinesscoach.com